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Customer Experience Associate

Universe is building the future of events. We’re looking for an ambitious, bright, and self-driven bilingual individual to join our Customer Experience department in San Francisco, London, or Toronto. As a member of the Customer Experience department you will be engaging directly with our customers and will work closely with development, product and sales to ensure product quality and customer satisfaction.

 

What your day would look like:

  • Engage with customers to resolve issues and requests with strong customer empathy
  • Advocate for the customer by ensuring their needs are being met and clearly communicate roadblocks to the product and design teams
  • Log issues and user feedback, and work closely with developers to reproduce issues, problem solve, and verify fixes
  • Assist with product testing of new features and platform upgrades/fixes
  • Identify process optimizations and improvements to customer success flows to improve the support experience

 

What we're looking for:

  • Energetic, enthusiastic and able to communicate effectively with clients with a focus on customer satisfaction
  • Extremely detail-oriented, organized and able to provide clear and accurate updates to relevant teams
  • A motivated self-starter with strong problem-solving skills and a track record of meeting and exceeding goals through creativity and relationship building
  • A leader with outstanding communication, interpersonal, and proven presentation skills
  • A quick learner with a strong understanding of technology and how to use it efficiently
  • Written fluency in at least one other language, ideally Spanish, French, or German

 

You should work at Universe if:

  • You are an independent, fast-learning, self-starter who takes ownership over solving hard problems
  • You’re energetic, passionate, and driven

 

Here’s why you’ll love working at Universe:

  • Competitive benefits package including coverage for health, dental, vision & more with RRSP/401K matching
  • Extended vacation package plus personal, volunteer, and sick dependent days
  • A friendly office culture that supports a healthy work-life balance
  • A supportive learning culture including access to online learning subscriptions, professional development reimbursements and more
  • Four annual tickets to Ticketmaster events of your choice, unlimited access to amphitheatre shows in North America for you and a friend and more event perks
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