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Customer Success Manager

The Role:
We’re seeking an ambitious, bright, and self-driven individual to join our customer success and sales team here in San Francisco. Our Customer Success Managers OWN the relationship client relationship from sign up to event production and even onsite operations. They are empathetic, active, consultative strategists working to understand customer needs and ensure adoption, helping customers to exceed their goals. From onboarding to engagement to event strategy, our CSMs are driven by customer success, satisfaction, and adoption.

Are you results oriented, energetic, and empathetic, with a track record of exceeding goals through creativity and relationship building?  Do you enjoy having strategic, value-adding, and goal oriented discussions with customers and their teams, all the while creating actionable plans to ensure their success? Then come join us! 
 

Responsibilities:

  • Develop a consultative customer relationship with each of your accounts, becoming a trusted advisor for the customer and the event
  • Be the point of contact to ensure onboarding, adoption, and continued engagement is successful
  • Establish clear, detailed plans for each customer, including actionable items and measurable goals in order to track success metrics
  • Build and maintain strong relationships at all levels of the customer organization
  • Advocate for the customer by ensuring their needs are being met, clearly communicate roadblocks to the team
  • Actively communicate product updates and relevant features to your customers, setting expectations and managing their experience

Requirements:

  • Strong organization skills, a proven ability to multi-task, and meet deadlines 
  • Outstanding communication, interpersonal, and proven presentation/demonstration and client interaction skills 
  • Energetic, motivated self-starter with a track record of meeting and exceeding goals through creativity and relationship building 
  • Experience developing, delivering and executing customer adoption plans 
  • 2-4 years total experience in a customer facing role; customer success, customer service, sales, or a similar customer facing role 
  • 1-2 years direct customer engagement experience, ideally within a customer success team, preferred
  • Bachelor's Degree in a related field 
  • Deadline-driven, detail-oriented, self-starter 
  • Strong understanding of technology as well as how to efficiently use it 
  • Highly motivated, resourceful, and results-orientated to achieve goals 
  • Excellent social skills; friendly and outgoing, not afraid to connect with new people 
  • Proficient using salesforce.com, MS Excel, Word and Powerpoint a plus!
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